Privacy Policy

1. About Floor Dispatch

Floor Dispatch ("we," "us," or "our") is a scheduling and communications platform for flooring retailers and their contracted installation teams. This Privacy Policy explains how we collect, use, and protect information when you use our platform, whether as a store administrator, scheduler, installer, or a third party whose information is entered by a store on your behalf.

2. Information We Collect

• Account information: name, email address, phone number, and password hash for registered users.
• Customer appointment data: customer name, phone number, email address, and service address entered by store staff when creating appointments.
• Installer profile data: name, email, phone, insurance documents, and notification preferences for contractors enrolled in the platform.
• Usage data: IP addresses, browser/device identifiers, and session logs collected automatically when you use the platform.
• Communications data: records of every SMS and email sent or attempted through the platform, including delivery status.

3. How We Use Your Information

• To deliver appointment scheduling and coordination services to flooring stores and their installers.
• To send SMS and email notifications related to appointments — confirmations, reminders, job offers, and completion updates.
• To maintain communication logs for compliance, troubleshooting, and audit purposes.
• To verify installer insurance and manage contractor enrollment.
• To detect and prevent fraudulent or unauthorized use of the platform.

4. SMS Messaging

Floor Dispatch sends transactional text messages (SMS) using a registered 10-digit long code (10DLC) through Twilio. Messages may include appointment confirmations, reminders, installer job offers, schedule updates, and review requests.

• Consent: SMS messages are sent only to phone numbers for which express consent has been obtained — either directly from the installer at account creation, or attested by store staff on behalf of a customer at the time the appointment is created.
• Message frequency: Varies based on the number of scheduled appointments and actions taken. Typical customers receive 2–5 messages per appointment.
• Rates: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: Reply STOP to any message to unsubscribe immediately. You will receive no further SMS messages for that phone number. Reply UNSTOP or START to re-subscribe.
• Help: Reply HELP for assistance or contact us at the address below.
• No sharing: We do not sell or share your phone number with third parties for their marketing purposes.

5. Sharing of Information

We do not sell personal information. We may share information with:

• Twilio Inc. — for SMS delivery.
• Postmark (Wildbit LLC) — for email delivery.
• Supabase Inc. — for database hosting.
• Vercel Inc. — for application hosting and delivery.
• Law enforcement or regulators when required by applicable law.

Store staff can view appointment and communication data for their own store. Information is strictly isolated between stores — no store can access another store's customer or installer data.

6. Data Retention

Appointment records and notification logs are retained for as long as the store account is active, plus a minimum of 3 years after account closure to satisfy audit and compliance requirements. Installer accounts and associated data are retained until deletion is requested.

7. Security

We use industry-standard safeguards including HTTPS encryption in transit, hashed passwords, and row-level security on our database. No method of transmission or storage is 100% secure. We will notify affected parties of any confirmed breach in accordance with applicable law.

8. Your Rights

Depending on your location, you may have the right to access, correct, or delete personal information we hold about you. To make a request, contact us at the address below. We will respond within 30 days.

9. Children

Floor Dispatch is a business-to-business platform and is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with an updated effective date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

11. Contact

For privacy questions, SMS opt-out requests, or to exercise your data rights, contact us at: