Effective date: April 30, 2026
By creating an account or using the Floor Dispatch platform (the "Service"), you agree to these Terms of Service ("Terms"). If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms. If you do not agree, do not use the Service.
Floor Dispatch provides a cloud-based scheduling and communications platform for flooring retailers ("Stores") and their contracted installers ("Installers"). The Service enables Stores to create and manage installation appointments, assign Installers, and send automated notifications to Installers and customers via SMS and email.
The Service sends transactional SMS messages on behalf of Stores to Installers and customers. By registering as an Installer and providing a phone number, you expressly consent to receive SMS messages from Floor Dispatch and enrolled Stores, including job offers, reminders, and schedule updates.
Stores using the Service represent and warrant that they have obtained valid prior express written consent from any customer whose phone number is entered into the platform before sending SMS notifications to that customer.
You agree not to:
Access to the Service is provided on a subscription basis. Subscription fees are billed in advance on a monthly or annual cycle. Failure to pay may result in suspension of the account. All fees are non-refundable except as required by applicable law or as expressly stated in a written agreement.
The Service and all related software, design, trademarks, and content are the property of Floor Dispatch and its licensors. These Terms do not grant you any ownership rights. You retain ownership of the data you input into the Service; you grant Floor Dispatch a limited license to process that data solely to provide the Service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL SMS MESSAGES WILL BE DELIVERED.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, FLOOR DISPATCH SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) $100 USD.
You agree to indemnify and hold harmless Floor Dispatch and its officers, employees, and agents from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights, including any TCPA claims arising from your failure to obtain proper SMS consent.
Either party may terminate the agreement at any time. We may suspend or terminate your account immediately if we determine you have violated these Terms, engaged in fraudulent activity, or failed to pay fees when due. Upon termination, your right to access the Service ceases; data retention follows our Privacy Policy.
These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved exclusively in the state or federal courts located in Illinois, and you consent to personal jurisdiction in those courts.
We may update these Terms at any time by posting a revised version on this page. Continued use of the Service after the effective date of any revision constitutes acceptance of the updated Terms. We will provide at least 14 days' notice of material changes via email or in-app notification.